Shipping Policy
Last Updated: July 25, 2025
Thank you for shopping with zwmeraloviq.com. This policy explains how orders are prepared, shipped, tracked, and handled if delivery issues occur.
Please review the information below before placing your order.
1. Order Processing
After an order is successfully submitted, our fulfillment team begins preparing it for shipment.
Order processing normally takes approximately 3 business days. During this period, we may verify order information, prepare the merchandise, pack the shipment, and transfer it to the applicable carrier.
Orders placed during weekends generally begin processing on the following Monday.
2. Estimated Delivery & Shipping Cost
Once your order has been dispatched, estimated delivery is generally:
10–20 business days
Standard worldwide shipping is charged at a flat rate of:
$5.99 USD
The applicable shipping charge will be shown during checkout before you complete your purchase.
3. Possible Delivery Delays
We make reasonable efforts to have orders delivered within the estimated timeframe.
However, delivery may occasionally take longer because of circumstances outside our reasonable control, including:
- Customs inspections
- Carrier delays
- Local postal disruptions
- Severe weather
- Transportation interruptions
- Peak holiday periods
- Other unexpected logistics events
We appreciate your patience if an unforeseen delay occurs.
4. Tracking Your Order
After your parcel has been shipped, you will receive a shipping confirmation email containing your tracking number.
You may track your shipment through:
Please note that tracking information may require several days to become active or display the first carrier update.
5. Orders Shipped in Separate Packages
An order containing multiple products may occasionally arrive in more than one parcel.
This can happen when products are fulfilled from different warehouses or locations. Separate shipments may allow available items to begin transit without waiting for the entire order to be consolidated.
Each parcel will have its own tracking number, and a separate shipping notification may be sent for each shipment.
6. Changes to an Existing Order
If you need to correct your:
- Shipping address
- Phone number
- Product selection
- Size
- Color
- Quantity
please contact us as soon as possible, preferably within 12 hours after placing your order.
Email:
Please provide:
- Your order number
- The email address used for the order
- A clear explanation of the change you are requesting
Orders may enter fulfillment quickly, so changes cannot be guaranteed once processing has begun.
We will make reasonable efforts to assist when the order status still allows modification.
7. Missed Delivery Attempts
If a delivery attempt is unsuccessful, the carrier may leave a notice or hold the parcel at a local post office, pickup location, or delivery facility.
We recommend contacting the local delivery provider first and providing your tracking number.
If you are still unable to resolve the issue, you may contact our customer support team for further assistance.
Please note that we are not responsible for parcels returned because:
- An incorrect or incomplete address was provided
- The recipient did not collect the package
- Delivery attempts were not completed because of customer-related circumstances
8. Tracking Has Not Updated
If your parcel appears delayed, first check the date of the most recent tracking event.
If tracking has been updated within the last 7 days, the package may still be moving normally through the carrier network.
If there has been no tracking update for more than 7 days, please contact:
Include your:
- Order number
- Order email address
Our team will review the shipment information and assist with the next steps.
9. Lost or Stolen Packages
If you believe your package may have been lost during shipment, contact us so we can review the matter with the shipping carrier.
Lost During Transit
If the carrier investigation confirms that the parcel was officially lost while in transit, we will provide a replacement order at no additional cost.
Packages Marked as Delivered
Our lost-package coverage does not apply once carrier tracking confirms successful delivery to the shipping address provided with the order.
If your tracking status shows Delivered but you cannot locate the parcel, we recommend checking with:
- Household members
- Neighbors
- Building management or reception
- Your local carrier
- Other secure delivery areas around your property
We are not responsible for parcels lost or stolen after confirmed delivery.
10. Where We Ship
We provide shipping to customers worldwide.
If we are unable to ship an order to a particular country or region, we will contact the customer as soon as reasonably possible.
Orders may be fulfilled through facilities or logistics partners located in the United States, Canada, Australia, the European Union, or other partner locations.
Depending on product availability and destination, merchandise may also be shipped directly from an approved manufacturing or fulfillment partner.
11. Important Shipping Terms
By placing an order through zwmeraloviq.com, you acknowledge the following:
Delivery Estimates
All shipping and delivery periods are estimates and are not guaranteed arrival dates.
We are not responsible for delays caused by customs authorities, carriers, transportation networks, weather, or other circumstances outside our reasonable control.
Customs, Duties & Taxes
Customers are responsible for any applicable:
- Customs duties
- Import taxes
- VAT
- Brokerage charges
- Clearance fees
- Other government-imposed costs
Unless stated otherwise during checkout, these amounts are not included in the listed product price or shipping fee.
Correct Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
We are not responsible for packages that are delayed, misdirected, lost, or returned because incorrect or incomplete delivery information was submitted.
Responsibility After Delivery
Our responsibility for the shipment ends once carrier tracking confirms that the parcel has been successfully delivered.
We are not liable for theft or loss occurring after confirmed delivery.
Need Help With Your Shipment?
If you have questions about shipping, tracking, or delivery, contact our customer service team:
Website: zwmeraloviq.com
Email: support@zwmeraloviq.com
Phone: +1 (785) 453-8503
For faster assistance, please include your order number and the email address used at checkout.
Business Information
Company: HongKong HonestShine Company Limited
Address: Rm 1201, 12/F, Tai Sang Bank Bldg, 130-132 Des Voeux Rd, Central, Hong Kong