Return Policy
Last Updated: July 25, 2025
Thank you for shopping at zwmeraloviq.com. If there is a problem with your order, please contact our customer service team at support@zwmeraloviq.com and include your order number together with the email address used at checkout.
Please review the terms below before submitting a return, refund, or replacement request.
1. Final Sale Policy
All purchases are considered final sale.
We do not accept standard returns or exchanges for reasons such as change of mind, preference, or ordering the wrong item.
Exceptions may only be considered when:
- The product arrives damaged
- The item has a verified defect or quality issue
- You receive a product different from what was ordered
2. Damaged, Defective, or Incorrect Items
Please inspect your order shortly after delivery.
If your item arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery.
Email your claim to:
Please include:
- Your order number
- The email address associated with your purchase
- A clear explanation of the issue
- Clear photos or video showing the damage, defect, or incorrect product
Our team will review the information provided and determine the most appropriate resolution.
Depending on the circumstances, an approved solution may include:
- A replacement
- A partial refund
- A full refund
Each request is reviewed individually.
3. Refunds
If a partial or full refund is approved, the amount will be returned to the original payment method used for the order.
Refunds generally appear within 7–12 business days after processing.
Please note that the exact time required for funds to appear may depend on your bank, card issuer, or payment provider.
4. Exchanges
We do not provide standard product exchanges.
A replacement may only be offered when an item arrives defective or damaged and the related claim has been approved by our customer service team.
5. Unauthorized Returns
Please do not send any product back unless our support team has specifically instructed you to do so.
You must contact us first and receive approval before returning any merchandise.
Packages sent back without prior authorization will not be accepted.
Unauthorized returns are not eligible for a refund, replacement, or other resolution.
6. Contact Us
If you have questions about this policy or need help with an order, contact us directly:
Website: zwmeraloviq.com
Email: support@zwmeraloviq.com
Phone: +1 (785) 453-8503
For faster assistance, please include your order number and the email address used when placing the order.
Business Information
Company: HongKong HonestShine Company Limited
Address: Rm 1201, 12/F, Tai Sang Bank Bldg, 130-132 Des Voeux Rd, Central, Hong Kong